Compentency Modeling and Survey Design

The credibility of the multi-rater process ultimately rests with the validity and reliability of the underlying ratings. This is true whether the purpose is to provide developmental feedback or to provide information as part of a performance management system. PRA's Industrial and Organizational Psychologists develop competency models and rating systems that withstand the most rigorous scrutiny. This ensures that ratings are legally defensible when used for administrative decision-making.

Actionable and unambiguous items are essential ingredients of a multi-rater survey. These items should reflect the entire spectrum of relevant leadership and/or competency areas. Items are written that can be considered as observable or 'knowable' by those who provide ratings. Furthermore, because the wording of the items creates a framework of expectations for the organization, PRA ensures that the items we write are representative of effective performance and good leadership practice. We take great pride and care in writing items that reflect the mission and values of our clients' organizations.